Please complete our online form with your details so we can assess your need and decide how we can best support you. The form should only take a few minutes to complete.
The Practice offers a very wide range of appointments and has several doctors for you to see. Every effort is made to see emergency cases the same day and for routine appointments to be available at the earliest possible time.
Sometimes you will not be able to see the doctor of your choice at the time you want if the doctor is away or already fully booked. On these occasions you are welcome to make an appointment with another doctor.
Demand for appointments always exceeds supply and we have developed our access and appointments systems to improve services and meet our access targets set by the Department of Health.
Urgent appointments
To request an urgent appointment for today (Monday to Friday) during opening times:
- Use the Rapid Health service
- If you do not have online access, phone us on 01452 529933
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Routine appointments
To request a routine appointment in advance during opening times:
- Use the Rapid Health service
- If you do not have online access, phone us on 01452 529933
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Get medical advice from a nurse
To ask a non-urgent medical question:
- Use the Rapid Health service
We will respond within 2 working days during opening times.
Our appointment system
The appointment types that we have are:
Urgent appointments
For patients who need to be assessed or seen the same day. Patients will be seen or contacted by our urgent care team.
When you telephone the surgery, and you require urgent treatment, we will offer you a triage appointment where a duty on call clinician will telephone you at home and discuss your symptoms with you. From this discussion the clinician may be able to help you by issuing medication for you to collect at a local chemist or they may decide you should be seen for a face-to-face consultation.
Please note that we do not offer a walk in service for urgent treatment. This is because we cannot guarantee a time that you will be seen by our on call GP as they may be making an emergency home visit or dealing with urgent patients already on our triage list. We also have a duty of care to our patients in the waiting room; it may be that you have an infectious/contagious disease, and we must follow set guidelines to quarantine patients, so please stay at home and contact us for advice using the online form.
Please note urgent/emergency appointments are offered for the time frame that you call in. E.g. if you call in the morning, we are unable to offer you an urgent appointment in the afternoon.
Routine appointments
Suitable for those patients with non urgent needs or those requiring ongoing treatment. These appointments are available to book in advance either by using our online services or by calling into the surgery.
Same day appointments
We do not offer routine appointments on the same day, these are held for urgent/emergency bookings.
If you feel you need to be seen the same day please complete an online form. you will be asked for details about your symptoms (please note all practice staff are bound by patient confidentiality).
You may be offered a telephone triage in the first instance and the doctor or nurse practitioner will call you and possibly ask you to come to the surgery. For very severe symptoms we would offer you an emergency appointment straight away.
Please note urgent/emergency appointments are offered for the time frame that you call in. E.g. if you call in the morning we are unable to offer you an urgent appointment in the afternoon.
Speak to a doctor
You can speak to a doctor as an emergency triage as detailed above or a planned telephone consultation.
Booked telephone consultations
Sometimes you may want to speak to your doctor, but not necessarily see them. You can book an appointment for your doctor to ring you during normal surgery hours if you wish. The doctor will have your records in front of them, and it saves you having to come into the surgery. It may mean that you don’t have to take time off work to visit the surgery.
Nurse or healthcare assistant appointments
Our team of nurses and healthcare assistants have many different types of appointments. To arrange an appointment you need to complete an online form or speak to the Reception Team who will know how long each appointment will take and can book the correct amount of time for you.
Enhanced access service
Find out more about our enhanced access service page.
Cancelling or changing an appointment
To cancel your appointment:
- Use the Rapid Health service
- phone us on 01452 529933 during opening times or call our Appointment Cancellation Line 01452 505879, available 24 hours a day
- follow the link on your email booking confirmation
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Patients are generally seen at the surgery, but between the hours of 8am and 6:30pm patients may be seen at home if a home visit is considered necessary because of the patient’s medical condition. A doctor will ring you before a visit to establish the urgency of your visit.
Please call the surgery before 10:30am to request a home visit if at all possible, in order to help in the planning of the visits after morning surgery.