Frequently Asked Questions

How do I make a request to my Practice?

To make a request to your Practice select the service that you require.

You will be prompted for information about your request. When you complete a request this will be sent to your practice. The system acknowledges that your request has been sent and will let you know what happens next.

The Practice handles the requests during their normal working day, i.e. if you send a request on Friday pm the Practice won’t normally see it until Monday morning.

How do I receive the responses from the Practice?

On some services, such as Ask the Practice a question, once the Practice has processed your request they will send you a response. This response will be sent to the email address that you have given in the form.

For security purposes the email will ask that you verify your identification. Once you have completed this the message from the surgery will be shown for you to read.

Security of your information

This service always uses fully encrypted connections, the same security as used in internet banking. If you look at the right of the address bar, you will see a small padlock icon. This indicates that you are using a secure link and that your data is encrypted.

As an additional measure your information is held encrypted until the practice need to view it. It is then sent to the practice still encrypted and only converted to readable text at the practice.

Tracking users

We track how you use our Digital Practice but we don’t collect or store your personal information (e.g. your name or address) while you’re browsing. This means that you can’t be personally identified. We use Google Analytics software to track:

The pages you visit

How long you use the site

How you got to the site and what links you clicked on.

We haven’t given Google permission to share this data with anyone else.

How is the Digital Practice updated?

We are continuously working on this site to make sure that the information is accurate and up to date. The digital practice is also continuously updated based on the results of user testing, feedback from members of the public and from your practice and other practices who are using this system.

Suggestions for improvement of the Digital Practice

We are always looking for ways to improve this service and would welcome your suggestions. Please send your comments to suggestions@siliconpractice.co.uk

Links to external sites

Digital Practice links to external organisations when that service is essential for helping a patient complete a task or when helping patients find a service.

News

Gloucestershire Carers Hub Newsletter Spring 2020
- New
08/04/2020
For the latest Gloucestershire Carers Hub newsletter, please see here. Read more
Guidance On Shielding And Protecting the Extremely Vulnerable from COVID-19
- New
30/03/2020
For information on how to shield and protect people defined on medical grounds as extremely vulnerable from COVID-19, please visit: https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-c Read more
Guide to childhood illnesses
- New
27/03/2020
Find a useful guide to childhood illnesses here: www.whenshouldiworry.com/booklet Read more
Coronavirus - Department of Rheumotology
- New
25/03/2020
We are experiencing an unprecedented volume of calls on our advice line and via our secretarial staff relating to the issue of coronavirus. We have therefore produced this factsheet to help answer common questions that you may have about the current Read more
Coronavirus - Get an isolation note
- New
20/03/2020
For more information on how to get an isolation note, please visit the NHS 111 website at www.111.nhs.uk/isolation-note. Read more
Updated opening hours
- New
17/03/2020
Extended Hours will cease until further notice, therefore the surgery we will close at 18:30 on a Tuesday and Wednesday and will not be open on a Saturday morning until further notice. Read more
What do if you have a hospital or GP appointment while social distancing
- New
17/03/2020
Social distancing measures are aimed at helping reduce the transmission of coronavirus (COVID-19). The Government has issued advice about what to do if you have hospital or GP appointments during this time: www.gov.uk/covid-19-guidance-on-social-d Read more
Coronavirus information from NHS111 online
- New
16/03/2020
Read more
Coronavirus: Surgery access now restricted
- New
16/03/2020
To protect both patients and our team during the Coronavirus outbreak we have taken the decision to restrict access to our surgery from today. Access to our building will be via the side door nearest to our main car park and will only be allowed o Read more
Shingles - the symptoms and what should you do
25/02/2020
Stay well this Winter
10/12/2019
Persistent pain and how to manage it
03/12/2019
Hadwen Health Garden
29/11/2019
Video Tour of the New Surgery Building
03/09/2019
Ronan's Trust Community Garden
29/08/2019
Flu
28/08/2019
Hay Fever
07/05/2019
New Patients
12/01/2019

Hadwen Health

CQC Inspected and Rated
Good

We are currently CLOSED.

Hadwen Health

News

Hadwen Health

CQC Inspected and RatedGood

We are currently CLOSED.

Digital Practice Help

Make online requests to your GP Practice such as:

Submit self-monitoring health reviews (if requested by the doctor or nurse):

Find the forms that you need:

Give feedback to the Practice:

Get advice on common conditions:

Frequently Asked Questions

How do I make a request to my Practice?

How do I receive the responses from the Practice?

Security of your information

Tracking users

How is the Digital Practice updated?

Suggestions for improvement of the Digital Practice

Links to external sites

Hadwen Health

News

CQC Inspected and Rated
Good

Submit self-monitoring health reviews
(if requested by the doctor or nurse):