Prescriptions
Please note that we do not take prescription requests over the telephone or through our voicemail service. This is to minimise the risk of errors and help ensure you receive the items that you requested.
What is Repeat Prescription?
A repeat prescription is a continuous supply of certain medication that you can routinely order for a set period of time without having to see a doctor. The doctor will arrange for this medication to be available for you to order for a clinically appropriate length of time and you will then require a review. You will be advised that you need to have this done when you are coming to the end of your prescription allocation. This will be advised by using the right-hand side of the prescription.
How do I order my Repeat Prescription?
- Online
- Drop your request/ fill in a form and post in post box outside the surgery to the left of the main doors.
- Post your request to the team and enclose a stamped addressed envelope
- If you have signed up to a pharmacy you can place your order with them and they will contact us.
Please remember to include your full name, address and date of birth on all requests. All prescription requests routinely take 72 hours.
Urgent Requests
At Hadwen Health we work hard to provide a safe, timely service for all our patients. We are receiving a lot of urgent prescription requests and as a result have updated our practice policy for managing these requests. Urgent requests create a huge burden of extra work for the practice; it is unsafe, increases the risk of medication errors and resultant delays are unfair on patients who do manage their repeat requests in a timely manner.
Please avoid requesting urgent prescriptions. We can only provide urgent prescriptions in exceptional circumstances, where a delay in prescribing will cause the patient to become unwell.
How to Request an Urgent Prescription
- Speak to a member of the Prescription Team who will complete an urgent request form.
- They will check when it will be ready and advise you when to return.
- Urgent requests must be received by 1pm if they are needed the same day.
- All urgent prescription requests must be collected in person from the practice.
- Please note that we will not issue urgent prescriptions for any medicines that can be bought over the counter.
When will your Urgent Prescription be Ready?
- Our Prescribing Advisors will check the medicines and let you know how soon we can issue them based on clinical need agreed by the GPs.
- Priority 1– We can provide some very important prescriptions after 5pm on the same day.
- Priority 2– some prescriptions will be ready by 5pm the following day.
- Most medicines are not urgent and prescriptions will be ready in the normal 2 working days.
Requests for Extra Medication to Cover a Holiday
If you are going away on holiday and either need to order your medication early or need an extra supply of your repeat medication this is not a problem. Please make sure you inform us of this when putting in your request. If you are going on holiday for over 2 weeks, we will normally ask you for the dates of your holiday.
We need to add this information to your electronic record and it enables us to provide an appropriate supply of your medication.
Please be aware that we are able to provide a maximum of 3 months supply of your prescriptions. If you are planning to be away for longer than this, then you will need to register with and obtain your medication from a doctor at your intended destination.
Prescription Fees
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.